IT Support Operations
Hardware and software resolution triaged by urgency and business impact.
Yuvin Premaratne
Cybersecurity & IT Support Specialist
Yuvin is the person you want on the other end of a support ticket. Two years supporting a 1,200-user manufacturing site taught him to triage by impact, explain a fix in plain language, and document it. Postgraduate study in cybersecurity gave that instinct a security foundation.
- 2+ Years Experience
- 1,200+ Users Supported
- Cybersecurity Focus
What They Bring
What Yuvin brings to Auxcura.
Cybersecurity Readiness
Security fundamentals applied to endpoints, access, and daily user habits.
Network Troubleshooting
Configuration and monitoring that surface faults before users report them.
Technical Documentation
Configuration records and policy that outlast any single engagement.
Core Capabilities
The toolkit behind the work.
IT Support
- Hardware Troubleshooting
- Software Support
- Ticket Triage
- Help Desk Operations
Cybersecurity
- Endpoint Security
- Access Control
- Threat Management
- Ethical Hacking
- AWS Cloud Security
Network Operations
- Network Configuration
- Performance Monitoring
- Connectivity Diagnostics
- Infrastructure Upgrades
Digital Forensics
- Evidence Preservation
- Incident Investigation
- System Analysis
- Forensic Tooling
Documentation
- Configuration Records
- Policy Writing
- Inventory Management
- Setup Procedures
User Support
- User Training
- Technical Demonstrations
- Clear Communication
- Vendor Coordination
Experience Highlights
A path through the work.
Present
Cybersecurity & IT Support Specialist
Auxcura Inc.
Delivers technical support, network operations, and cybersecurity for clients.
Mar 2022–Jul 2023
IT Support Specialist, L1
MAS Active Linea IntimoColombo, Sri Lanka
- Supported 1,200+ users across hardware, software, and network issues
- Coordinated network upgrade projects and external hardware repair work
Aug 2021–Jan 2022
Network Support Engineer, L1
Exetel Pvt LtdColombo, Sri Lanka
- Investigated network faults and monitored performance to maintain service levels
- Documented network configuration and setup procedures
Education & Credentials
Credentials behind the work.
Education
Postgraduate Diploma, Cybersecurity & Threat Management
Seneca College
Postgraduate Diploma, IT Project Management
Seneca College
Bachelor of Engineering, Computer Network & Security
Staffordshire University
Certifications & Courses
- Certified Ethical Hacker (CEH) v10EC-Council
- Cloud Security FoundationsAWS Academy
- Introduction to Digital ForensicsC5W-100
Client Impact
How Yuvin supports clients.
Issues resolved user-first
Problems triaged by impact and explained without jargon.
Networks stay reliable
Monitoring and upgrade work that surfaces issues before users do.
Systems stay maintainable
Configuration records and policy that keep systems supportable.
Security readiness improves
Practical security where it matters: endpoints, access, and habits.
Related Services
Where Yuvin works across Auxcura.
Operate SmarterDay-to-day support and systems people can rely on.Prepare for What’s NextCybersecurity planning and technical readiness assessments.
Next Step
Build with Auxcura.
Tell us what you are building and we will bring Yuvin and the right people to it. Reach us at connect@auxcura.com.